Kokoamsɛm Nhyehyɛeɛ

1. Nsɛm a Yɛboaboa Ano

Yɛboaboa nsɛm a wo ankasa de ma yɛn, nsɛm a ɛba bere a wode Service no di dwuma, ne nsɛm a efi afoforɔ a wɔboa yɛn ma yɛyɛ adwuma no hɔ ano.

• Akawnt ho nsɛm: wo din, email address, telefon nɔma, ne w'adwuma ho nsɛm.
• Adetɔ ne mmoa ho nsɛm: plan a wotɔ, activation key a yɛma wo, ne nkra a wode email anaa WhatsApp so mena yɛn.
• Sika tua ho nsɛm, a yɛn payment processors na wɔhwɛ so: yɛnkora card nɔma no nyinaa.
• Dwumadie ne mfiri ho nsɛm te sɛ IP address, browser su, kratafa a wohwɛeɛ, ne nneɛma a woyɛeɛ.
• Cookies ne mfiridwuma a ɛte saa (hwɛ yɛn Cookie Nhyehyɛeɛ).

2. BelloPOS: Data a Ɛwɔ Wo Mfiri So ne Diagnostics

BelloPOS yɛ application a ɛyɛ adwuma a intanɛt nni hɔ kan, na ɛyɛ adwuma wɔ w'ankasa mfiri so. W'adwuma data (nneɛma, adetɔn, adetɔfoɔ, suppliers ne stock) kora wɔ mfiri no ara so. Ne fa bi bɛtumi aka diagnostic data a yɛakyerɛkyerɛ mu wɔ aseɛ ha no ho, na yɛn mmoa kuo bɛtumi de adi dwuma de aboa wo. Sɛ mfiri no yera anaa ɛsɛe a, yɛrentumi nsan mfa mma wo, ɛno nti na yɛkamfo kyerɛ sɛ daa yɛ backup.

Sɛnea ɛbɛyɛ a software no bɛkɔ so ayɛ adwuma yie no, yɛbɛtumi aboaboa diagnostic ne dwumadie data afi application no mu. Yei boa yɛn ma yɛhu mfomsoɔ ne ɔhaw, yɛte nneɛma a wɔde di dwuma ampa ase, na yɛma software a ne su yɛ papa daa.

• Crash reports, mfomsoɔ nkra, ne technical logs a ɛkyerɛkyerɛ deɛ application no reyɛ bere a ɔhaw bi baeɛ no.
• Dwumadie ne adwumayɛ ho data te sɛ screen ne nneɛma a wɔde dii dwuma, bere tenten a wɔde dii dwuma, application version, operating system, ne interface kasa.
• Installation anaa mfiri identifier a ɛmfa wo din nka ho (pseudonymous), a ɛma yɛtumi boaboa reports a efi sika daka (till) koro so ano a yɛnhu wo ankasa.
• Wɔ mobile builds so no, wɔbɛtumi akora application interface no screen recordings de aboa yɛn ma yɛasan ahu ɔhaw bi.
• Licence ho data: machine code a wo installation no yɛ, ne w'adwuma ho nsɛm a wode ma bere a worebisa activation key.
• Bere a application no rehwɛ update no, ɛbisa version file fi yɛn update repository a ɛda adi ma obiara mu; sɛnea ɛte wɔ download biara mu no, host no hu wo IP address.

3. Sɛnea Yɛde Diagnostic Data Di Dwuma

Yɛde diagnostic ne dwumadie data di dwuma de yɛ, de bɔ ho ban, na de ma yɛn software tu mpɔn nko ara: de hu na yɛsiesie mfomsoɔ, de siw crash ano na yɛhwehwɛ mu, de susu na yɛma adwumayɛ ne ne dwumadie mmerɛyɛ tu mpɔn, ne de di nneɛma a yɛn users de wɔn ho to so kɛse no kan.

Yɛntɔn diagnostic data, yɛmfa nnyɛ dawurubɔ, na yɛmfa nhyehyɛ w'adetɔfoɔ ho nsɛm (profiles). Yɛboaboa technical logs ano de siesie ɔhaw na ɛnyɛ ne mu nsɛm nti, nanso esiane sɛ ɛkyerɛkyerɛ dwumadie ankasa mu nti, ebia ɛbɛka transaction anaa record a na wɔreyɛ bere a ɔhaw no baeɛ no ho nsɛm ho a wonhyɛ da. Yɛkora no sɛ kokoamsɛm, yɛma adwumayɛfoɔ a wɔhia nko ara na wonya kwan hu, na yɛkora no bere a ɛho hia de hwehwɛ ɔhaw no mu na yɛasiesie no nko ara.

Sɛ wopɛ sɛ wohu anaa wopepa diagnostic data a ɛfa wo installation ho a, kasa kyerɛ yɛn wɔ privacy@bellocloud.com na fa machine code a ɛda application settings no mu no ka ho.

4. Ares AI Boafoɔ (Trial a BelloCloud Hwɛ So)

Ares, AI boafoɔ a ɛwɔ BelloPOS mu no, yɛ wo pɛ: ɛnyɛ dɛ ɛsɛ sɛ wode di dwuma. Adetɔnbea biara bɛtumi de n'ankasa AI key abɔ ho, anaa sɛ onni bi a, ɔbɛtumi de BelloCloud keys asɔ Ares ahwɛ ("Ares a BelloCloud hwɛ so").

Sɛ wode Ares a BelloCloud hwɛ so di dwuma a, nsɛmmisa a wokyerɛw anaa woka, ne adetɔnbea data a Ares kenkan de bua (sɛ nhwɛsoɔ no, adetɔn ho akontaa, nneɛma din ne adetɔfoɔ din) no, wɔde kɔma BelloCloud. Wɔyi telefon nɔma ne email address nyinaa fi mu ansa na wɔde akɔ. BelloCloud de saa nsɛm yi kɔma AI provider a ɔnyɛ yɛn fa, Google (Gemini) anaa DeepSeek, na ɔno na ɔyɛ mmuaeɛ no. BelloCloud kora saa nkɔmmɔ yi kosi nna 90 de ma Service no tu mpɔn, na afei ɔpepa wɔn mu nsɛm no; akontaa a wɔaboaboa ano ne ka a ɛgyeeɛ nko ara na wɔkora.

Sɛ w'adetɔnbea de n'ankasa AI key di dwuma a, Ares de n'abisadeɛ kɔ w'AI provider hɔ tẽẽ, wɔ apam a wo ne saa provider no ayɛ ase, na nkɔmmɔ no mfa BelloCloud mu. Yɛkyerɛw dwumadie akontaa a obiara din nka ho nko ara; yɛnkyerɛw nsɛm no da.

Sɛ wompɛ Ares a BelloCloud hwɛ so a, nni Ares ho dwuma kɛkɛ, anaa fa w'ankasa AI key hyɛ Nhyehyɛeɛ → AI (Ares) mu. Sɛ wowɔ asɛmmisa biara a, kasa kyerɛ BelloCloud LLC & Rankaya Media LLC wɔ privacy@bellocloud.com, a ɔbua ma nnwumakuo mmienu no.

AI providers no de saa data yi di dwuma wɔ wɔn ankasa mmara ne kokoamsɛm nhyehyɛeɛ ase. BelloCloud nni tumi biara wɔ sɛnea Google anaa DeepSeek de data a wɔde kɔma wɔn no di dwuma, kora, anaa de yɛ adeɛ no so, na sɛnea mmara ma kwan kɔsi ne nyinaa no, ɔnnye ho asodie biara. Wɔn ankasa mmara ne nhyehyɛeɛ krataa:

• Gemini API Dwumadie Mmara Foforɔ a Ɛka Ho (Google): https://ai.google.dev/gemini-api/terms
• Google Kokoamsɛm Nhyehyɛeɛ: https://policies.google.com/privacy
• DeepSeek Kokoamsɛm Nhyehyɛeɛ: https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html
• DeepSeek Open Platform Dwumadie Mmara: https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html

5. Sɛnea Yɛde Wo Nsɛm Di Dwuma

• Yɛma, yɛyɛ, yɛbɔ ho ban, na yɛhwɛ Service no so.
• Yɛhwɛ order, nneɛma a wɔde kɔma, ne sika tua so, na yɛmena WhatsApp ne Telegram nkra a woahyehyɛ.
• Yɛboa adetɔfoɔ na yɛbua w'abisadeɛ.
• Yɛhwehwɛ dwumadie mu de ma nneɛma ne adwumayɛ tu mpɔn.
• Yɛhu, yɛsiw ano, na yɛdi nnaadaa, mmɔnnyɛ ne ahobammɔ ho asɛm ho dwuma.
• Yɛdi mmara mu asɛdeɛ so na yɛma yɛn Dwumadie Nhyehyɛeɛ (Terms of Service) yɛ adwuma.

6. Newsletter ne Dawurubɔ Emails

Sɛ wokyerɛw wo din ma yɛn newsletter wɔ bellopos.app so a, yɛboaboa wo email address, kratafa a wokyerɛw wo din wɔ so no kasa, w'ɔman (a yɛhwɛ wo IP address so susu, na yɛnkora IP address no) ne kratafa a wofii so kyerɛw wo din no ano. Yɛde wɔn di dwuma de mena wo yɛn newsletter wɔ wo kasa mu nko ara: afotuo a mfasoɔ wɔ so, BelloPOS ho nsɛm ne yɛn akyɛdeɛ.

Yɛmena no bere a woapene so nko ara (Art. 6(1)(a) GDPR). Wode link a ɛwɔ confirmation email mu na esi wo din a wokyerɛweɛ no so dua (double opt-in). Wobɛtumi atwe wo penee no bere biara wɔ unsubscribe link a ɛwɔ email biara mu so anaa sɛ wobɛkyerɛw akɔma yɛn; yei nka emails a yɛde amena ansa no.

Yɛfa Mailchimp (Intuit Inc., USA) so na yɛmena newsletter no, na ɛno na ɛyɛ data yi ho adwuma ma yɛn. Mailchimp kyerɛw sɛ wɔabue email bi anaa, ne links a wɔaklik, sɛnea ɛbɛyɛ a yɛbɛtumi asusu na yɛama yɛn emails atu mpɔn. EU-U.S. Data Privacy Framework ne European Commission Standard Contractual Clauses no na ɛhwɛ data a ɛkɔ United States so.

Yɛkora wo din kyerɛw ho data kɔsi sɛ wobɛfi mu. Ɛno akyi no, yɛkora wo email address nko ara wɔ suppression list so, sɛnea ɛbɛyɛ a yɛremena wo email bio da.

7. Website no Analytics

Sɛnea ɛbɛyɛ a yɛbɛte sɛnea wɔde yɛn website no di dwuma ase na yɛama wo nsɛm a wohyia ayɛ papa no, yɛkyerɛw kratafa ahodoɔ a wokɔ so wɔ bellopos.app so, ɔkwan a wofaa so baeɛ (te sɛ search engine, link anaa campaign), bere a wobaeɛ ne bere tenten a wodii wɔ kratafa biara so, baabi a wowɔ bɛyɛ (ɔman ne kuro, a yɛhwɛ wo IP address so susu) ne wo browser ne wo device no su.

Yɛde saa nsɛm yi di dwuma de susu na yɛma yɛn website, nsɛm a ɛwɔ so, yɛn akyɛdeɛ ne yɛn mmoa tu mpɔn, de hu nsrafoɔ a wɔsan ba, na de bɔ visit bi ne orders, abisadeɛ anaa giveaway mu kɔ a wɔyɛɛ firii so no bom, sɛnea ɛbɛyɛ a yɛbɛtumi asom wo yie. Yɛntɔn, na yɛmfa nni dwuma mma afoforɔ dawurubɔ.

Sɛ wopene analytics cookies so a, yɛkora identifier bi a yɛpawee no kwa wɔ bellopos.app ankasa first-party cookie mu, sɛnea ɛbɛyɛ a yɛbɛhunu wo browser bere a wosan ba; yɛkora no kɔsi abosome 13, na ɛntra saa. Sɛ woampene so a, yɛnto saa cookie yi, na yɛde yɛn ho to pseudonymous identifier bi a yɛfiri wo IP address ne wo browser mu bu so nko ara, na obiara ntumi nsan nnane no. Yɛkora IP address a ɛyɛ pɛ no nnafua 90, na ɛno akyi yɛtwitwa so. Sɛ wopɛ sɛ wosesa wo pawdeɛ a, popa bellopos.app cookies ne site data wɔ wo browser mu; sɛ wopɛ sɛ yɛpopa wo analytics data a, kyerɛw kɔma privacy@bellocloud.com.

8. Wo Hokwan wɔ GDPR Ase

Sɛ wowɔ European Economic Area anaa United Kingdom a, yɛyɛ wo ankasa data ho adwuma wɔ mmara fapem yi so: contract a yɛdi so, wo penee, yɛn hokwan a ɛfata (legitimate interests), ne mmara mu asɛdeɛ a yɛdi so.

Wowɔ hokwan sɛ wohu, wosiesie, wopepa, wotwe ano, anaa wofa wo data kɔ baabi foforɔ, sɛ woko tia adwuma bi a yɛde yɛ, na sɛ wotwe wo penee bere biara. Wobɛtumi nso de anwiinwii akɔ wo mpɔtam hɔ supervisory authority hɔ. Sɛ wopɛ sɛ wode hokwan yi di dwuma a, fa nsɛm a ɛwɔ ase ha no so kasa kyerɛ yɛn.

9. California Kokoamsɛm Hokwan (CCPA/CPRA)

Sɛ wote California a, wowɔ hokwan sɛ wohu wo ankasa nsɛm a yɛboaboa ano, sɛ wobisa sɛ wobɛhu anaa wobɛpepa saa nsɛm no, sɛ wosiesie nsɛm a ɛnteɛ, na sɛ wopo wo ankasa nsɛm "a wɔtɔn" anaa "a wɔkyɛ".

Yɛntɔn wo ankasa nsɛm, na yɛrenyɛ wo nyiyimu biara sɛ wode wo kokoamsɛm hokwan biara di dwuma nti.

10. Sɛnea Yɛkyɛ Nsɛm

Yɛkyɛ wo ankasa nsɛm sɛnea ɛho hia de yɛ Service no adwuma nko ara. Yɛntɔn wo ankasa data da.

• Service providers ne subprocessors, a nneɛma kɔma companies, payment processors, WhatsApp/Meta, ne hosting ne analytics providers ka ho.
• Aban mpanimfoɔ anaa afoforɔ bere a mmara hwehwɛ anaa de bɔ yɛn hokwan ne yɛn users ho ban.
• Adwumakuo a ɔbɛsi yɛn ananmu wɔ merger, acquisition anaa agyapadeɛ tɔn mu.
• Afoforɔ bere a woama yɛn kwan sɛ yɛnyɛ saa.

11. Data a Yɛkora

Yɛkora wo ankasa nsɛm bere a w'akawnt da so yɛ adwuma anaa bere a ɛho hia de ma Service no. Yɛbɛtumi akora na yɛde nsɛm bi adi dwuma sɛnea ɛho hia de di mmara mu asɛdeɛ so, de siesie akasakasa, na de ma yɛn nhyehyɛeɛ yɛ adwuma. Sɛ ɛho nhia bio a, yɛpepa data no anaa yɛyi nnipa din fi mu (anonymize).

12. Data Ahobammɔ

Yɛde nhyehyɛeɛ ahodoɔ a ɛfa nhwɛsoɔ, mfiridwuma ne ahyehyɛdeɛ ho, te sɛ encryption bere a data rekɔ, access controls ne nhwɛsoɔ, bɔ wo nsɛm ho ban. Ɔkwan biara a wɔfa so mena anaa wɔkora data nni hɔ a ne ho tɔ koraa, enti yɛrentumi nhyɛ bɔ sɛ ne ho bɛtɔ koraa.

13. Data a Ɛkɔ Amannɔne ne Mmofra

Yɛbɛtumi ayɛ data ho adwuma wɔ aman a yɛn anaa yɛn providers yɛ adwuma wɔ mu; baabi a ɛho hia no, yɛde yɛn ho to ahobammɔ a ɛfata so ma data a ɛtwa ɔhyeɛ. Service no nyɛ mmofra a wɔnnya nnii mfeɛ 16 dea, na yɛnhyɛ da mmoaboa wɔn ankasa nsɛm ano.

14. Nsakraeɛ ne Kasa Kyerɛ Yɛn

Yɛbɛtumi asesa Kokoamsɛm Nhyehyɛeɛ yi bere ano bere ano; nsakraeɛ a emu yɛ den no bɛda adi wɔ "Bere a yɛsesaa no akyire yi" da a ɛwɔ soro hɔ no so. Sɛ wowɔ kokoamsɛm ho asɛmmisa biara anaa wopɛ sɛ wode wo hokwan di dwuma a, kasa kyerɛ BelloCloud LLC & Rankaya Media LLC wɔ privacy@bellocloud.com.