BelloPOS for your trade

Repair shop software for phones and computers

Every device that comes over the counter gets a ticket, a number and a label, until it goes home repaired.

Free download for Windows · checking the latest release… · works offline

BelloPOS repair tickets for phones, laptops and consoles, each with its status: received, diagnosing, waiting for approval, ready for pickup

A repair shop juggles dozens of devices at once: a cracked screen promised for tomorrow, a laptop waiting for a part, a console nobody has diagnosed yet. BelloPOS Services gives each one a numbered ticket with the customer, the device, its IMEI or serial number, the access code (masked, never printed), the fault as the customer described it, the condition at intake and what was left with it: charger, case, SIM card.

Statuses follow the workshop: received, diagnosing, waiting for approval, waiting for parts, in repair, testing, ready, delivered. Send the quote and record the answer, use parts from your own stock, take a deposit and the balance at pickup, and tell the customer it is ready on WhatsApp in one tap. It runs in BelloPOS Pro next to your till, so the accessories you sell and the repairs you take in share the same customers and cash drawer.

What you get

A ticket and a label per device

Print the customer’s ticket with a barcode and QR code of its number, and a label to stick on the phone or laptop. Scan it into the search to find the ticket.

Quotes before the work

Diagnose, send the estimate and record whether the customer accepts it, so nobody repairs a device the owner did not approve.

Parts that count themselves

Screens, batteries and charging ports come off stock when you add them to a ticket and go back if the job is cancelled. Low parts show on the dashboard.

Warranty you can prove

Delivery starts the warranty, and a serial or IMEI that comes back is recognised as a warranty return, with the first repair in its history.

See it in the app

Real screens from BelloPOS on Windows.

A BelloPOS repair ticket for a laptop: serial number, fault, accessories left, parts used, labour and balance due

The BelloPOS staff phone app: the repair tickets and an open ticket on a technician's phone

How a job goes

1Take the device in: customer, model, IMEI or serial, fault, what came with it.
2Print the ticket for the customer and the label for the device.
3Diagnose, send the quote and record the answer.
4Repair with parts from stock and move the ticket to ready.
5Send the WhatsApp message, take the balance and hand it back under warranty.

How Kenya pays, and how you record it

BelloPOS does not process payments and is not connected to M-Pesa, banks or card machines. The customer pays the way they always do, and you pick the payment method on the sale in BelloPOS, so every sale shows how it was paid. You can add your own payment methods to match how your shop gets paid.

Cash in shillings, with change shown on screen and a cash drawer
M-Pesa Buy Goods (Till number), added as its own payment method
M-Pesa Paybill, added as another payment method if you use one
Airtel Money and bank app transfers
Debit and credit cards (Visa, Mastercard) on your own PDQ machine
Any other method you take, added by you in a few clicks
Credit for regulars, settled at month-end or on payday (Go plan)
Accounts settled later by bank transfer for hotels, schools and offices (Go plan)

Because BelloPOS does not read your M-Pesa statement, check the day's M-Pesa sales against your Till or Paybill statement at closing. A gap usually means a payment was recorded under the wrong method.

Questions merchants ask

Which plan do I need for repairs?

BelloPOS Pro or Pro+. Services is a Pro module, and the 7-day free trial includes it. Say at setup that you repair devices and BelloPOS starts with demo tickets to try.

Can I still sell phones and accessories?

Yes. The till keeps selling as usual; repairs have their own tab, payments and dashboard, so your sales figures stay clean, and cash from both goes into the same drawer.

Can my technicians use their phone?

Yes. With the staff phone app on the shop’s Wi-Fi, a technician takes devices in, adds photos with the camera, adds parts and changes the status, in their own name.

Can I invoice a repair?

Yes. A ticket can be invoiced in its own numbered series, with the tax taken out of the total and a credit note to cancel it.

Other trades

All BelloPOS features