Refund & Delivery Policy

1. What you buy

BelloPOS Lite is free and needs no payment. BelloPOS Go, Pro and Pro+ are sold in two ways: as a one-time license, which you pay once and keep with no time limit for the installation it is issued for, or as a monthly license, a key paid in advance for the number of months you choose, with the same features for that period. There is no automatic subscription, and nothing is ever charged automatically. Pro+ is the Pro license with setup services included. Prices are shown on our pricing page in US dollars; amounts in other currencies are approximate conversions.

2. Try before you buy

Before paying, you can use BelloPOS Lite for free with no time limit, and turn on every Pro feature free for 7 days from inside the application. No card or payment is needed for either.

3. Delivery

BelloPOS is downloaded from bellopos.app. After your payment is confirmed, we send your activation key by WhatsApp or email, usually within one business day. The key is tied to the machine code of your installation. Setup services included with Pro and Pro+ (installation, adding your products, training) are scheduled with you by appointment.

Nothing physical is shipped. If you have not received your activation key within two business days of payment, contact us and we will send it right away.

4. Monthly keys

A monthly key is tied to the machine code of one installation. Its period starts on the day the key is issued and lasts the number of months you bought (1, 2, 3 or more). It does not renew automatically and we never charge you automatically: to continue, you buy a new key. A key bought before the current period ends continues from the end of that period, so you lose no days.

When the period ends without a new key, the paid plan keeps working for a 14-day grace period, with a reminder to renew; a key bought during the grace period still starts on the day the previous period ended, because the grace period is a courtesy, not extra paid time. After the grace period, BelloPOS keeps working on the free Lite plan. Your data stays on your computer and is never deleted or locked; only the paid features stop until you enter a new key or a lifetime license. You can move to a lifetime license at any time, at the price shown on our pricing page or agreed with us on WhatsApp. Setting the computer's clock back does not extend a key.

5. 14-day money-back guarantee

If you are not satisfied with a paid license (Go, Pro or Pro+), ask us for a refund within 14 days of the purchase date and we refund the full price you paid for it. You do not need to give a reason. This applies to one-time licenses and to every monthly key, the first one and each renewal: each key can be refunded within 14 days of its own purchase.

Once the refund is issued, that activation key is deactivated and the installation returns to the plan it had before, or to BelloPOS Lite. Your data stays on your computer.

6. Paying Pro+ in installments

Only a one-time Pro+ license can be paid in installments; Go, Pro and monthly keys are paid in full when you buy. If you pay Pro+ in installments, the 14-day guarantee runs from the date of your first payment, and we refund every amount you have already paid. Remaining installments are canceled.

7. After 14 days

After the 14-day period, payments are not refundable, except where the law of your country gives you a right to a refund, or where we cannot deliver the license you paid for. In that case we refund you in full.

8. How to ask for a refund

Write to bellopos@bellocloud.com or send us a WhatsApp message at +1 (505) 528-3844 with the name or phone number used for the purchase and, if you have it, the machine code shown in the application settings. We confirm your request within two business days.

Refunds are made to the original payment method within 10 business days of our confirmation. Your bank or payment provider may take a few more days to show the money in your account.

9. Questions and disputes

If something is wrong with your purchase, please contact us before opening a dispute with your bank: we usually solve it the same day. This policy is part of our Terms of Service.